Job completed for Resolved Virtual Keypad DMP App issues for a Restaurant
Completion date: January 4, 2024
Location: Addison, TX
Why did the customer contact us?
Customer contacted us because they could not connect to the DMP app on their phone.
Solutions provided:
We successfully updated the panel firmware on the customer's phone (iOS) and their virtual keypad app. We had to go to a setting in “Login Security” called “Save User Code” that was essentially telling his app to login with a code that he had updated causing a connection timeout when trying to arm. We verified with the customer that the app functionality and user codes were appropriately reflected on both app as well as keypad. While on site the customer also requested us to replace the keypad in the kitchen because although the volume setting was on maximum, the keypad would not chime when an entry delay was initiated.
Team members on this project:
Spencer Kent
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- Addison
- Allen
- Anna
- Argyle
- Arlington
- Aubrey
- Avalon
- Azle
- Balch Springs
- Bardwell
- Bedford
- Blue Ridge
- Caddo Mills
- Campbell
- Carrollton
- Cedar Hill
- Celeste
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- Colleyville
- Commerce
- Copeville
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- Crowley
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- Denton
- Desoto
- Duncanville
- Elmo
- Ennis
- Euless
- Farmersville
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- Forney
- Forreston
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- Frisco
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- Kaufman
- Keller
- Kemp
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- Lewisville
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- Merit
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- Milford
- Naval Air Station Jrb
- Nevada
- North Richland Hills
- Palmer
- Pilot Point
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- Richardson
- Roanoke
- Rockwall
- Rosser
- Rowlett
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- Sunnyvale
- Terrell
- The Colony
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