Spencer Kent

Irving, TX

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We've had a great experience with DSS since we opened a year ago. In addition to the standard burglar alarm sensors, we also use sensors attached to our DMP panel to monitor our walk-in coolers and freezer for higher-than-normal temperatures and a water bug for flooding. Any variance from the normal state causes a Supervisory Alarm (non-monitored) on the panel and send us a text with a super-loud notification tone. This literally saved us hundreds in food spoilage when a compressor failed. I would like to give a special shout-out to the Field Technician Spencer. Spencer installed our system, returning as many times as necessary to get everything set up as we wanted and stabilized. Since then, when we require a service call, we always request Spencer -- and actually wait longer for him to be available. He has a funny, grouchy demeanor that is endearing but more importantly, he is well-versed in the system configurations and when he encounters an unknown, he will persist, read manuals and other resources, call in to internal experts and even manufacturers until he comes up with the solution or at least and acceptable workaround. We appreciate him a great deal --- he can NEVER LEAVE DSS! We need him! Thanks DSS!

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Spencer is a rock star! Great service and professionalism. (2 Weeks Later) Today, had Scott come out and do some additional work and these guys are great.

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I had the pleasure of having Spencer fix my front door which would not allow my alarm to be activated. He took the time to find the best solution to fix the problem. After he was done, he tried to shake the door from the inside and outside to see if the problem had been corrected which it was. He also gave me a quick explanation of how my keypad works!!! Thank you Spencer!!!