Spencer Kent

Dallas, TX

January 8, 2025

Customer contacted us to install a DMP alarm panel for panic button monitoring. The panic buttons will be programmed, tested, and deployed to appropriate locations. At the end of the job, we informed the customer that once a button has been activated the police will be dispatched and the panel was working properly and ready for use.

Richardson, TX

December 19, 2024

Customer contacted DSS to reinstall two motion detectors. We remounted two Bosch 360-degree motion detectors and tested them to make sure they functioned properly.

Dallas, TX

December 12, 2024

Client called in needing glass break detectors, so we installed sixteen wireless glass breaks, four wireless sirens and one repeater to system. All system checks are good, communications and devices are communicating with panel.

Dallas, TX

December 11, 2024

DSS was contacted to fix a couple of photo beams that were knocked off. We installed two photo beam transmitters and completed a full system test for building.

Farmers Branch, TX

March 20, 2024

The customer requested that all (44) cameras be cleaned and adjusted. Dallas Security Systems, Inc. successfully cleaned and adjusted the cameras we could access with a 24ft extension ladder. We also replaced some old cameras with new ones. At the end we tested all cameras to make sure that they were functioning properly and adjusted to view areas that the customers requested.

Dallas, TX

February 27, 2024

Customer requested help with changing of battery. Dallas Security Systems, Inc. checked the charging circuit and replaced the panel backup battery.

Plano, TX

January 29, 2024

Resident contacted us because their glass break was giving them false alarms and needed to be repaired. We replaced the battery and repositioned the device from bathroom ceiling to behind the bathroom window curtains.

Addison, TX

January 4, 2024

Customer contacted us because they could not connect to the DMP app on their phone. We successfully updated the panel firmware on the customer's phone (iOS) and their virtual keypad app. We had to go to a setting in “Login Security” called “Save User Code” that was essentially telling his app to login with a code that he had updated causing a connection timeout when trying to arm. We verified with the customer that the app functionality and user codes were appropriately reflected on both app as well as keypad. While on site the customer also requested us to replace the keypad in the kitchen because although the volume setting was on maximum, the keypad would not chime when an entry delay was initiated.

Celina, TX

January 3, 2024

Customer contacted us to replace carbon monoxide reader. Dallas Security Systems replaced the CO2 detector on the first floor next to the stairs. While on site, we updated the panel firmware and performed all necessary system tests.